How to Fix Tekken 7 Crashes, Lag, and Connection Issues

by Empress Prupatine

Since 2015, Tekken 7 arcade is enjoyed by gamers from Japan and South Korea and in 2016 Japan received an updated arcade version, Tekken 7 Fated Retribution. Now, that same version of Tekken 7 is available to the world on PC, PS4, and Xbox One as of June 2, 2017. Bandai Namco was certainly due for another addition to the 23-year-old fighting game franchise.

Most noteworthy, Tekken 7 is the first game in the series to use Unreal Engine 4 and introduces new characters and fighting mechanics. But, to enjoy Tekken 7 you will have to get in the game first! We’ve compiled a list of some useful information and the most common crash and game issues and their solutions as well as some helpful performance tips.

System requirements

Minimum

OS: Windows 7/8/10 (64-bit)
Processor: Intel Core i3-4160 at 3.60GHz or equivalent
Graphics: NVIDIA GeForce GTX 660 2GB, GTX 750 Ti 2GB, or equivalent
Memory: 6GB RAM
DirectX: DirectX 11
Storage: 60GB available space
Sound Card: DirectX compatible soundcard or onboard chipset
Network: Broadband Internet connection

Recommended

OS: Windows 7/8/10 (64-bit)
Processor: Intel Core i5-4690 3.5 GHz or equivalent
Graphics: NVIDIA GeForce GTX 1060 equivalent or higher
Memory: 8GB RAM
DirectX: DirectX 11
Storage: 60 GB available space
Sound Card: DirectX compatible soundcard or onboard chipset
Network: Broadband Internet connection

Note: Some PS4 users are having consistent issues with PlayStation 4 Tekken 7 online play even after the recent game patch. Developers have acknowledged the online play disconnections and said they are working on the problem.

General Tips and Things to Check for Tekken 7 on PC, PS4, and Xbox One

Restart your PC, Xbox One console or PlayStation 4 console.
Make sure all drivers are up to date especially your graphics drivers and router firmware.
Try running the game in windowed mode.
Make sure Direct X 11 is up to date.
Run the game as Admin.
Check your startup processes and adjust which programs automatically run when you start your PC. To do this type ‘msconfig’ into your Windows search bar and hitting enter. This will open Microsoft configuration and you can navigate to the Startup tab to uncheck programs and disable them from starting when you launch your PC. Don’t forget to Apply your changes.
Add Tekken 7 to your anti-virus or anti-malware program’s exception list.
Don’t start playing the game before it’s finished downloading.
Reinstall the game.

How to Fix Tekken 7 Lag or Connection Issues

If you’re getting stuck waiting for an opponent try restarting your search. This is a common issue across all platforms and may be patched in the future.
Try using Google open DNS, this works fairly commonly with connection and lag issues in many online games. To use Google Open DNS follow the instructions here.
On Xbox One check your connection by going to Connection Settings and selecting Test Multiplayer Connection. Then press RT, RB, LT, LB and check that the connection status is set to Open.
Run a ping test to make sure your internet is not causing the game to lag. You can test your internet speed for free easily here.
On PC check your computer’s processes by using CTRL ALT DLT and selecting the Processes tab. Make sure there’s nothing strange running and if so End the service and run a virus and malware scan.
On PS4 check that your PS4 settings only allow game updates during ‘rest’ mode.
Check the status of Xbox Live or PlayStation Network as this can cause disconnects as well.

How to fix Tekken 7 Game Crashes or Game Won’t Start

Verify your game cache in Steam by right clicking Tekken 7 in your Steam Library and select Properties. In Properties go to the Local Files tab and select Verify Integrity of Game Files. This can take awhile depending on the size of your game but be patient as it can detect corrupt files that cause your game to crash or not work properly.
Make sure you’ve done some PC maintenance and cleared unnecessary registry files using a program like CCleaner and a regular drive defrag. It’s also a good idea to keep gaming files installed on a separate drive to your OS installation especially if using an SSD with lower end storage space. Another tip is to keep an organized desktop and not clutter it with unused program shortcuts that eat up memory.
On PC disable the Steam overlay as this is known to cause crash issues with Tekken 7. To do so Steam –> Settings –> In-Game –> Untick “Enable the Steam Overlay while in-game”
Also on PC disable the Steam Cloud. To do this Right-Click Tekken 7 and go to Properties. In Properties go to Updates and down the bottom of that tab you should see Steam Cloud options. Uncheck ‘Enable Steam Cloud synchronization for Tekken 7’ and hit Close.
If you’re getting an error similar to this

“Drive:\Steam\steamapps\common\TEKKEN 7\TekkenGame\Binaries\Win64\TekkenGame-Win64-Shipping.exe”
CreateProcess() returned 5.

Then try disabling your anti-virus programs and/or adding Tekken 7 to the program’s exceptions list then restart the game. Having your Tekken .exe files set to automatically run in administrator mode or compatibility mode you may also see this error. In that case, change the file options.

If you’re getting an error similar to this

“Drive:\Steam\steamapps\common\TEKKEN 7\TekkenGame\Binaries\Win64\TekkenGame-Win64-Shipping.exe”
CreateProcess() returned c1.

Windows 10 Insider Preview is also known to cause this error as it conflicts with Unreal Engine games. If this is your problem you most likely need to revert back to a regular stable Windows 10 version to get Tekken 7 to start.

Alternatively, there is a crack available that is known to fix this problem though it is not from the game developers (lol).
Another option you can try before opting for one of the more drastic options is double check your anti-virus program’s exceptions list. Make sure all Tekken 7 and related Steam folders are on the exception list.

How to Fix Tekken 7 FPS Lag and Graphic Errors

Lower your graphics and other game settings that could affect FPS or ping.
Try a game optimizer. Usually, your GPU brand will have their own game optimization software and you don’t need to go as far as to opt into their information gathering programs.
Adjust graphics settings such as turning off or lowering Motion Blur, V-Sync, Shadows, MSAA etc. Note: If you’re also having overheating issues try leaving V-Sync on while still adjusting and lowering other graphic settings.
For AMD users, make sure Raptr is not running and if necessary disable it from the Task Manager (CTRL ALT DLT). Further, try setting ‘Tessellation mode’ to 8x/16x and ‘Texture Filtering Quality’ to Performance in your Crimson Edition Radeon Software to help with FPS issues.
For Nvidia users, go into your control panel 3D settings. Check that the Power Management Mode option is set to Prefer Maximum Performance.
If you are experiencing screen flickering or frame-pacing issues, disable Crossfire/SLI and run the game using a single GPU.
On consoles make sure you don’t have an excessive amount of game clips as this can lag your system.

How to Change Tekken 7 Language Settings

Another essential point, some players are having issues changing the language settings in Tekken 7. If you are also experiencing this problem, try changing the language through Steam settings instead of the in-game settings. To do this:

Go to Steam Settings.
Go to the Interface tab.
Change the Language to your preference.
Press OK and restart Steam.

How to Fix Tekken 7 Resolution Problems

If you are only seeing one resolution option or having trouble changing the resolution size, switch your game to Fullscreen. This should enable resolution options again.

How to Remove Tekken 7 Film Grain or Remove Blurry Effect

In your Tekken 7 game settings change the Post Processing setting to Medium to remove the film grain.

Alternatively, you can remove the film grain as well as the blurry effect at once. To do this, find your config file which is located at user/AppData/Local/TekkenGame/Saved/Config/ WindowsNoEditor.

Open the file ‘scalability.ini’. Next, add the following entries and restart the game.

– [PostProcessQuality@2]
r.SceneColorFringeQuality=0

– [PostProcessQuality@3]
r.SceneColorFringeQuality=0

– r.Tonemapper.GrainQuantization=0

How to Fix D3D Device Lost Crashes in Tekken 7

If you’re getting the ‘Unreal Engine is exiting due to D3D Device being lost’ error try these tips to solve the problem.

Check your game is using your PC’s main GPU and not integrated graphics.
Check that your AMD or Nvidia GPU drivers are up to date. Nvidia has already released Gameready drivers for Tekken 7 but with AMD it may be necessary to revert back to older drivers to solve the D3D error.
Try loading an older save game.
Try playing the game in Windowed mode.
Disable recording software like OBS Studio, Fraps, MSI Afterburner, D3D Gear etc. It’s possible these can conflict with Direct X Direct3D settings and cause the game to crash.

How to Fix Tekken 7 Communication Error on PC

Check that your internet connection is stable and reset your router. In addition, check your internet speed for free here.
Make sure the following router ports are open:

TCP: 80, 443, 3478-3480
UDP: 3478-3479